25 March, flight AA from Santiago, Dominican Republic to Miami cancelled.
I was in Cabarete and I was scheduled on a flight from Santiago to Miami (100$us for the taxi). Once at the airport, I learn that all flights are cancelled because of the fire at Miami Airport.
They did not call to let me know even though they had my number.
AA rebooked a flight the next morning from Santo Domingo as I was having a connecting flight to Buenos Aires. They told me that they would not provide any vouchers or compensation for this, as the fire was not their fault. Fair enough so far.
I had to go to Santo Domingo by taxi (another 150$) and rent a room (almost 200$). When checking out of the hotel, I realized that I was one of the few rerouted people WITHOUT vouchers for taxi and hotel/meal
.
I filed a complaint to AA asking for reimbursement of the expenses or compensation. They responded that they `must firmly, but respectfully, decline. It is just not our policy to provide compensation or reimbursement due to the situation involving the fuel farm fires in Miami recently, and the impact that those fires had on our flight schedules at that time.`
To add to the frustration they added that `Our research shows that there were no vouchers issued in association with flight 1244 on March 25, 2011.`
OK people, something is very wrong here. Or the vouchers were falsified ones or AA is not being honest.
Has anyone of you had vouchers for cancelled flights from Santiago or Puerto Plata on March 25 when they were rerouted to Santo Domingo to catch next day`s flight? 