I hope you will take your fellow passengers' advice and write a letter or send an e-mail to United. Not knowing her name will not be an issue. Make sure to include your rservation number and what time you were at the counter. United should be able to tell which printer your baggage tag was printed on and know which employees where assigned to work in that area at that time. Better yet if you still have the actual tag send it in with your letter.
In this economy she should be happy to have a job especially in California which was hit hard and still has one of the highest unemployment rates in the country. When it comes to customer service employees my opinion is if one is having such a bad day that their attitude is negatively affecting customers they should be told to clock out and go home.
Please post your reply from United...but a have a feeling you'll probably receive nothing more than a standard apology letter.
I hope you and your family had a good time in Maui. It is my favorite island.
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