Quote:
Originally Posted by Solcita
Hi! Thank you for your reply. I know and aknowledge it was quite a mess and out of the control of AA.
However, my problem is that I was not provided any voucher for taxi and hotel but most of the other pasengers did have them. I think it is quite unfair and arbitrary. Why some yes, why some no?
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If any were givern, it may have only been to the passengers how paid for 1st / business class tickets. These are some o the hidden perks of buying the higher fare tickets. They expect the airline to take care of them even even though circumstances are out of the airline's control.
I will give you an example: My airline has a reciporical agreement with American Airlines out of certain cities, hoever in FLL one day both AA and my airline were experiencing extreme delays into the Northeast. I had several AA JFK bound Pax routed onto my airline just because they were 1st/business class pax flying on AA.