During the December 2010 big freeze, BA asked us online to cancel our flight to the US in order not to add to the chaos. We canceled and re-booked with another airline. For technical reasons, our cancellation had not gone through correctly.
4 months worth of requests to BA customer relations and complaint department (who just keep sending us back and forth) have not brought a solution any closer and weird things have happened to our bookings since.
Read the entire story on
http://troublewithba.com!