One f the great problems with airline personnel is their willingness to lie to your face on behalf of their employer. It is also wrong for airlines to get off the hook for delays from events that they are fully able to manage. Fir example, the fire at Miami could initially be blamed, but airlines shouldvthen out in place contingencies to manag the ituation, including rerouting passengers and adjusting schedules. In Euope, the "get out of jail free" card, of blaming the weather, events outside their control, etc was removed. The airlines argued they would all go bankrupt. Last year,airspace in Europe was severely disrupted due to the volcano and some severe weather. The airlines had to PA compensation. No one went bankrupt because of it. The DOT needs to re-regulate the abusive US carriers and stop this practice.
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