[JLee]

Message: I am sitting in a DELTA COACH SEAT. I am of normal height and weight and am wedged into a window seat. I cannot cross my legs without hitting the passengers in front of me, to the side of me and behind me. I dare not drink any liquids because a trip to the ladies room is impossible since there is not even 1 inch of room in which to get out. The central aisle is so narrow that boarding took forever. All hand luggage did not fit. Cold air below my seat has frozen my feet but I cannot reach my shawl which is wedged under the seat in front in my hand luggage. The seats are so close that the passenger behind me just pushed my shoes forward. Psychological studies show that human beings subjected to being in inappropriately small quarters for long periods react dangerously and irrationally. It is a tribute to these passengers that they remain polite and docile. The smells on the plane before take off were of intensely unpleasant food, then, gasoline. Right now the passenger behind me is banging on his TV pushing my seat forward and the one in front has reclined his seat into my lap. My slight movement to the right awakened the man in the middle.

DELTA'S security area at JFK at departure was disorganized, the slowest we have seen when serving a very small group, and RUDE. Our flight from UTAH to NYC was absolutely substandard and it is evident that this level of service is business as usual at DELTA. The captain just said that it was bumpy and passengers should not move about the aircraft....AS IF? He might want to take a walk back here and see if any passenger can move about, period. This is a poor way to operate an airline. In flight WIFI is not free, nor are movies. I will not choose DELTA again. Perhaps executives of DELTA should hop a flight, such as ours, from Salt Lake to JFK and see what passengers must endure. (THIS WAS WRITTEN IN FLIGHT. I would like to find the email address of Delta CEO, MR. ANDERSON.) After arriving home I developed the worst cold I have had in years. It was from the extreme cold of the floor of the plane, the closeness of other passengers and stale, unclean air.