View Single Post
  #3  
Old May 14, 2011, 4:10 PM
AADFW AADFW is offline
 
Join Date: Sep 2007
Posts: 117
Default

While I agree that the OP is either grossly exaggerating or emotionally impaired, I do think it would be prudent to take a step back and analyze this complaint objectively.

The airline, according to the OP, made a written promise to provide an accommodation during his transit. In making his travel plans, the OP relied upon this written promise. Upon showing the APO management actual evidence of this promise, the OP was denied what he was entitled to, then summarily lied to. This resulted in his sitting around the less than pleasant KL terminal for 6+ hours immediately following an 8 hour and 40 minute international flight. I'd be pretty steamed too under those circumstances.

While complaints about lack of food and dissatisfaction with the free accommodations are clearly way out of line, the core of the complaint is perfectly valid and deserving of due consideration and an apology by the airline.