Complaint: Customer Service Absolutely ridiculous lounge access rules!
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  #3  
Old May 14, 2011, 4:54 PM
AADFW AADFW is offline
 
Join Date: Sep 2007
Posts: 117
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I couldn't agree more. American's premium products are a JOKE compared to SQ, CX, QF, BA, JL, LH, and loads of others. AA is run by a bunch accountants who think it's ok to cut costs by serving $9-a-bottle bottle sparkling wine to first class transcon passengers who've paid $4K to $8K plus one way. Don't even get me started on the "flat" business class "torture seats" they seem so proud very of. International first is rife with crap food, no seat bedding, angry FAs, etc. I hope Virign America nails them on the premium transcon market and all their major competitors on the international routes gobble up as much of their premium revenue as possible -- God knows they deserve it!