There is a letter published today in the Sunday Times (Money Section, p2) in which someone had the exact same problem as you, for a booking on 22nd December from LHR to LAX. BA initially refused their request for the refund, on the grounds they had no record of it. Because the customer had a computer history which proved they had cancelled, BA refunded it as a "gesture of goodwill". This is more than a coincidence and there may be many others in the same boat. I hope you will publicise your case, as BA may be trying to deceive their customers here. It is outrageous. If they know their website had a problem, it is bordering on fraud to deny customer refunds...
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