Quote:
Originally Posted by cortney
heres my question...did you call at 10pm eastern time? example if you called at 10pm central time then it would have been 11pm eastern, maybe thats why the fare changed. i dont know, just thinking and saying. avoid delta anyway. my company put me on a delta flight from dfw-msp-ord with a 30 minute layover in msp...yeah ok i'll make that. delta is dumb and no good. so im either going to miss my connection or my bag is going to get lost when i still have 7 days of reserve at home. so irrated!!
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The Delta agent I spoke with when I tried to pay for the ticket told me that I had to have paid for the ticket last Sunday by 9:00 PM, rather than yesterday, contradicting what other agents had told me earlier that day (looking right at the reservation). It was not a time zone issue.
The agents that gave me the bad information didn't
know that when I tried to pay for the ticket, the agent I called wouldn't be able to honor the price I'd been quoted.
Delta agents tell you you have until a certain date and time to pay for a ticket, and then when you try to pay for your ticket, they claim they don't have to stand behind what their agents have told you, and ask you for a higher price. In the interim, their competition's prices have risen or sold out -- but you've stayed with Delta, thinking you have got a good deal. If they were losing money, rather than making money -- due to a problem they know exists -- they would fix the problem, but it's not a problem to them.
Delta sent me a $75 voucher describing it as a "gesture of apology," rather than an admission of guilt.
They know about the problem.