Delta says the problem is weather-related; that's not true
Yesterday (June 25) the 2:08 p.m. flight from Portland, Ore., to Atlanta was held at the gate for 2+ hours. The explanation was that severe weather at ATL caused the FAA to institute an air traffic control hold; no traffic would be permitted to land or depart at Hartsfield while this was in effect. This morning I went and double-checked. I counted approximately 120 arrivals during the time this mandatory hold was in effect, and about 180 departures.
Plain lying to your customers is reprehensible.
Just be honest with me; I can deal with the truth.
I was hoping the "new" Delta would demonstrate improved customer service. Boy, was I wrong.
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