Lost baby stroller during flight
I (alongwith my wife and 2 and half year old son) flew to boston from los angeles via chicago in april 2011. When we arrived in boston, we realized southwest had lost our son's stroller. We reported the loss to local baggage office and kept calling them to find if they found the stroller but no luck. After 5 days, we submitted the claim and almost a month later they denied our claim saying they needed original purchase receipt. This is really weird, who would have the receipt of a baby stroller that's one year old and costs $185? I was not asking them to reimburse the whole amount, they could depreciate it as much as they want but at least they should realize that it was a mistake on southwest's part and they should compensate for that instead of offering a lousy excuse. I'm never going to fly southwest again!
Disappointed with service and rude people.
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