There is no legal basis for Southwest to demand the original receipt. If they acknowledge they lost it, they are legally liable for the loss. File a claim with the DOT. If that doesn't work, file in Small Claims court. They will concede before it even gets there. They know perfectly well they have no right to demand you have the original receipt. If you have a photo of your child in the chair, send it with the claim. They are outrageous..don't let them get away with it.
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