Just over a year ago, seven of us (two families) got stranded in Spain in the ash cloud saga. Easyjet cancelled our flight back to UK, that's fine, we all know that air traffic had been stopped & this was no fault of Easyjet. However, Easyjet told us to book out of our hotel, come back to customer services & they will put us up in another hotel, where we will be fed etc until the next available flight is ready. We thought this was a bit too good to be true, so asked for a second opinion. We actually spoke to three people who all confirmed this - great, we thought! Booking out of our hotel & arriving back at C.S.with all our luggage & kids, we were told very different by the new staff that had now changed shifts. Everything was denied. We were on our own untill another flight could accommodate us. No food, no hotel & no attempt to find out who or why we were told different. Brilliant! Very professional & good communication between staff
After booking into a hotel again, we set about finding our own way home. We got a coach across Spain & then a ferry to UK. Then bus/train back home, blagged a lift to airport & picked our cars up.
One year on & many letters to Easyjet, who seem to (eventually) reply with a different member of staff each time, we have been offered the grand sum of .......£35
That's between seven of us. Yes, £5 each!!
They havnt even compensated us for the return flight that we cancelled.
What a complete JOKE.
So really, this letter goes out to Easyjet, or more so, any member of their staff who may be employed to browse through these forums, to find ways of.. errr... improving their business.
WELL DONE!! Give your colleagues a good pat on back from me.
PS. Obviously, their "compensation" efforts have been turned down. Thank you for reading. Have a good flight......