[nn2195]

My husband & I booked booked LGA-MIA-LGA tickets about a month ago. We both paid the price as quoted on the AA site. No miles or coupons applied.

Due to work my husband had to change his flights and as a result he canceled his LGA-MIA leg of the flight. We did not even bother asking for a refund. He is a millage member while I am not. Since we were not flying together, AA wiped out my seat assignments.

I promptly called AA reservations. I was told that there is nothing they an do since all the seats are blocked. I was persistent and asked for a supervisor. The supervisor must have noticed that I was flying with a gold millage member on the return flight. So they assigned me a seat for that flight, but refused to assign me a seat for the outbound flight.

I asked why my outbound seat was wiped out and he said that someone had done it and he did not know who. Any further questions I was to contact customer service, although there was no number for customer service - only email. Basically a dead end. I refused to let this go and he told me that there was a fax number. He then put me on hold for 15mins while he went to find the customer service fax #. it was clear that he did not want to help me and was now keeping me on hold to harass me. When I asked about online check in he said he did not know about that and transferred me to AA's IT dept.

At the end of a 50min call I was talking with a confused IT personal.

What bothers me the most is that since there are limited seats on a plane, if an airline sells me a ticket they have to assign me a seat. maybe a middle seat, but a seat none the less.