I fly every week out of Chicago Midway. I am a Southwest Priority Preferred Rewards member. For the last few weeks I have faced huge delays using the Priority checkin queue. Every person on the queue is extremely frustrated. The queue has been single threaded and has only one person on the machine, one at the door and one doing something in the back. They move as if they didn't care. The regular checkin queues moved at least twice as faster as the priority queue. When I complained to the TSA supervisor he told me that it is all Southwest's fault as they have decided not to staff the priority queue.
Questions to Southwest:
- Is this true?
- If it is true then why would they do something like this?
This has absolutely been a terrible pain for all professional travelers.
Thanks,
Sufian
