[Butch Cassidy Slept Here]

OK Pattis. You want to talk about "9-11?"

Maybe what Linda said, on that subject, was inappropriate. Maybe, at your airline, Pattis, you are the reincarnation of Mother Theresa when it comes to customer service. However, Pattis, in case you happen to be deaf, or never looked-up from your desk, a LOT of your colleages (assuming you work for one of the six "legacy" carriers) are FAR more obnoxious than Linda will ever be! If you haven't noticed, those sociopathic colleagues of your's tend to use "9-11" to justify every imaginable form of bad behavior, and other shortcomings in customer service. Pattis, if you, really, think the idea of "9-11" is a serious matter, then I would suggest you start encouraging your colleages to stop invoking that term as often as some people say "good morning!"

I'm sure the guy who got thrown-off a US Airways flight---for having one too many pillows---had to listen to the phrase "9-11." See the following link:

http://www.airlinecomplaints.org/sho...=2114#post2114