The TSA supervisor blatantly lied to you. The TSA makes all staffing and scheduling decisions for each location. The airlines have no input. The TSA is notoriously bad at scheduling and staffing. If you travel as much as you say you no doubt have noticed this. Sometimes there are huge lines because only two of five screening lanes are open while at other times all lanes are open, fully staffed and barely any passengers at all. The TSA has been around for nearly ten years now, you'd think they could get it right.
I could go on and on about the TSA however this is an airline complaint forum and not the proper place to discuss the failures of the TSA.
Happy travels.
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