[Frustrated traveller]

My boyfriend who's a firefighter ordered a flight from Toronto to Texas, and booked it a month in advance only to wake up and to find out the flight from American Airlines was cancelled due to hail damage to the plane. Never heard of hail damage to the plane before, but ok, we both believed them and went along with it.
Called AA, were put on hold for ONE HOUR AND 50 MIN, only to reach the most rude, arrogant, and lazy sales representative, who just rushed through the phone conversation, giving us ATTITUDE (she said "if you dont mind, i have other customers on the lines so if you'de hurry up")....SOME CUSTOMER SERVICE!!!!
Not only was she rude, and rushed us, she TOTALLY FORGOT TO CONFIRM the new flight and to send the ocnfirmation.
Also, my boyfriend's flight partner called in earlier, and was transferred to Air Canada no problem, and made the flight in 2 hours to be in Texas for 10 am.
Did that lazy useless sales representative accomodate my boyfriend after he specifically told her he has to be in Texas by a specific time...NO!
Secondly, she wouldnt budge in accomodating him to make his specified time in Texas, nor would she budge in providing him an incentive for AA's and her own lack of providing true customer service and their "not a care int he world" attitude.
After waiting over 5 hours for a confirmation, we called AA once again and after another 2 hour hold, we finally got a confirmation for a flight (American Eagle, since according to the lazy sales rep, AA has nothing to do with Air Canada") that would result in my boyfriend being over 2 hours late!
The next morning I drove him to the airport to find out that his flight was DELAYED!!!! He once again asked him how they would accomodate his flight partner and others, while they cant move even one of their lazy fingers to accomodate him. Once again, theyre so useless, they couldnt do anything else. They finally got him transferred to a flight by Air Canada, which caused him to take a 1 HOUR AND 45 MIN TAXI RIDE from the airport to his destination.
ATLEAST THEY COULD HAVE COMPENSATED HIM FOR THE TAXI RIDE!
American Airlines better get their act together, or else theyre just waiting for a BAD PRESS RELEASE to happen and for them to start losing customers.

Firefighters are here to save lives and this is how they're treated. American Airlines sales reps and service is of poor quality. The Sales rep lady was Disprespectful, rude, and LAZY!
American Airlines are money grabbers and are too lazy to compensate their passengers for their mistakes and problems.

Very disappointed, frustrated, and angry with this airline. Never again will any of my family or friends be travelling via American Airlines. Word has already spread!