Complaint: Customer Service Absolutely ridiculous lounge access rules!
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  #6  
Old May 29, 2011, 2:15 AM
cortney cortney is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2009
Posts: 288
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DFW was hit with severe storms and hail. AA cancelled quite a few flights to check planes for hail damage due to the storms. however AA doesn't know your boyfriend is a firefighter (i know how much work they do and save lives, my cousin is a firefighter as well. AA's customer service is almost getting as bad as deltas and southworsts. I thank your boyfriend for his service