The good the bad and the ugly responses I've received from Delta: In my search to find help for my issue I happened to come across a site that listed three email addresses for higher level directors so I fired off my complaint. I received a call the very next day from John - who was very apologetic and assured me I would have no issues getting on my flight. I was even able to check in online and print my boarding pass. He said he could not refund my tickets for my upcoming flight but he did make some changes for me without charging me their exorbitant change fee. I was pleased to get a quick response and resolution from him.
HOWEVER, I will say this would not have happened if I had not found those email addresses. The next day I received a "response" from my original complaint that they said they would get to in 7 days. They NEVER addressed my issue about not being able to get on my flight for the next day. They only addressed my desire to get a refund on my next scheduled trip - which they refused to do but did offer me a 50 voucher for my trouble. Only trouble is: They never responded to my need to get on my paid flight for the next day. Fortunately it had already been resolved by my good fortune in finding those email addresses and John in Salt Lake City. Otherwise, I'm afraid I would still be stuck!!
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