We can always assume that if security is called to handle a situation, there is way more to the story than what appears and since the agent isn't on this site to defend what happened, we have to take your side, though I would do so with a grain of salt. I've seen my fellow passengers erupt in a fit of rage, once saw a business class passenger catch a temper tantrum like a little child because a flight was delayed longer than he expected. In the end he was taken away in cuffs. Yea I've gotten my share of upset over delays and cancellations but I never take my anger out on the agent, what did they do?
so to help answer your questions 1) its whomever was operating the flight that calls security, since it was comair, delta will take no responsibilty. 2) Delta is usually quite good at rebooking even on other airlines, can't imagine why they wouldn't rebook you confirmed on another airline. Maybe its due to the security issue that they never got around to it? I dunno. 3) when will any airline step forward and accept the apssenger bill of rights? THAT is the question.
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