SWA employees need to be retrained. Courtesy is free. A decent attitude is free. It won't cost them anything. I am disabled and flew with my husband from Sacramento to Hartford with a connection in Chicago. Flight left late and we missed the connection. We got nothing but attitude and indifferenc from the (too few) SW employees. ONE woman (whose name I wish I got) managed to get us on a flight to Baltimore and then Hartford, but it was a very long grueling odyssey which culminated in a lost bag - not just us but 43 other people. Then when the bag had been located (which I only found out by repeatedly calling), the rigamarole we had to go through to get it was unbelievable. Very poor communication, too few badly trained employees who are incompetent, indifferent, hostile and downright dishonest ("they'll hold your plane for you"). We ended up rebooking our return flight with US Air (who were great) which cost us but was totally worth it. We'll NEVER fly SW again. And less you think I'm one of those unreasonably demanding handicapped people, they were rotten to everyone on our flight, not just me. And by the way, YOU try travel in a wheelchair sometime. See if you don't get a little frustrated.
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