Quote:
Originally Posted by jimworcs
At Delta we would like to reassure our passengers that we "sympathize" with our customers.. now which credit card do you want me to charge the $100 fee to sir? Did we mention that there is an extra charge for a "sympathetic" agent. It is $50 per sympathetic agent call.
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LOL Claiming that every airline "does it" reminds me of a teenager justifying a poor decision to a parent. It's just another form of revenue for the airline just as cutting out meals, charging for bags, etc. etc. Delta doesn't care; they just want your money.