Complaint: Customer Service Do Not Honor Their Word
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  #4  
Old Jun 14, 2011, 3:43 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
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From you first post, it sounds like Alaska's promise to help was conditional upon what Priceline told them, which is why they told you they had to talk to Priceline first. Possibly there was something in your booking with Priceline that prevented Alaska from following through. But it was very plain to me, that Alaska's desire to help you was based on what they learned from Priceline.