[devecibasi]

I am a delta Platinum SkyMiles member. On June 6th, I called Platinum reservations office to book a FULLY REFUNDABLE flight to France. During this phone call, the agent verbally confirmed at least 5 TIMES that the ticket was FULLY REFUNDABLE and it could be refunded at no cost until the travel date.

On June 14th, I called Delta to cancel my ticket and the agent told me that this ticket was in fact NON-REFUNDABLE. In my shock, I asked to talk to the supervisor, and the supervisor told me that this ticket was NOT refundable. They offered me to waive the $400 rescheduling fee, but denied to refund me any cost of this ticket. I paid $3,167 to this ticket. A non-refundable ticket would cost round $1000, therefore it made sense that this was a non-refundable ticket.

I asked Delta to listen to the recordings of the call where the agent told me 5 times that this ticket was REFUNDABLE, they denied to do that.

This is a situation where the agent literally LIED to me on the phone. I clearly asked at least 5 times whether the ticket was refundable and she confirmed.

I am asking Delta to fully refunda the cost of the ticket OR provide the recording where the agent confirmed that this was a REFUNDABLE ticket. Would appreciate any help on how I can pursue this? Would it be too costly if I actually sue them?

Thanks..