[ameb]

I'd really appreciate some advice on how to approach BA to reimburse my out-of-pocket expenses caused by a BA flight delay.

My 13 month old and I recently flew to San Juan, Puerto Rico via JFK on BA for the first leg and Jetblue for the second leg. The flight was delayed by 3-hours because of a technical fault with the BA plane. We finally got to NY at 11.30pm by which time we'd missed was the last flight of the day, so my daughter and I had to spend the night in NYC.

The BA ground staff at JFK told me that because my onward journey was on a separate ticket that there was nothing BA could do. Long story short I had to pay for a hotel & taxi, and I had to pay a cancellation fee and the fare difference to be put on the Jetblue flight the following morning.

When I got back to the UK, I emailed BA and they wrote back "We're not liable for any consequential loss a customer or third party may have as a result of a delay, so I'm afraid I cannot reimburse your out of pocket expenses." Any advice on how to respond would be much appreciated.