Quote:
Originally Posted by jimworcs
If you are in London or the UK, contact trading standards with the details of your claim. You can do this online at www.direct.gov.uk and type trading standards into the search box. This is false advertising and it is illegal to induce you to fly and not provide the offer agreed. It is a breach of contract. You should also write to readers rants and the Sunday Times, who may also contact them on your behalf. |
Hi Jimworcs,
I emailed the CEO of Etihad and had an email from his office to say that they have forwarded my concern to a senior manager at Etihad guest services and will get back in touch. Will wait for a few days to see if anything happens. If not I will be going down the trading standards route.Thanks for your input!