Quote:
Originally Posted by jimworcs
It is not costly to pursue a small claims court case... And you have this avenue available to you also. You may also ask Delta for a transcript or copy of the recording, asking them to disclose any data they hold on you.
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Unfortunately the recording of the phone call is Delta's property. At the begining of any call to a call center that records calls there is a statement made that calls are recorded. Continuing with the call is your consent to that recording. Delta is under no obligation to release a copy or transcript of any call unless ordered to do so by a court.