Complaint: Customer Service Called security when I asked for a manager
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Old May 30, 2008, 10:41 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2007
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Silent Bob is correct. Agents do not call security, unless they really feel threatened. There must be more to the story. NEVER make rude/crude remarks to an agent, at an airport, because in this post 9/11 world, airports really provide no rights, and you will risk being arrested. I've seen it happen to plenty of perfectly good people, who simply lose their cool in a situation, and now have a mark on their record. Not worth it!

By the way .... you do realize that the agent is not to blame for the delay, so why take your anger out on him/her. That solves nothing, and doesn't suddenly make the situation/delay better. Trust me, when I say that the agent wants the flight, and you, gone ASAP, just like you want to go. I dreaded anytime I had to work the gate, and there was a delay. I have no control over it, but passengers sure do seem to think us agents control everything.