Connection missed again, AA charge hotel fee
Thanks to jimworc. Good to know that info.
Our original flight was Wed 06/22 Newark - Chicago - Beijing. AA could not make it. Took the makeup flight on Friday from Newark and missed connection in Chicago and we have to pay for hotel because AA said this is weather related delay.
I had a big fight with AA reservation lady Fri morning when I asked to be moved to an earlier flight so that we won't miss again. She rejected by saying "according to schedule, you will make it". I told her "according to schedule, I should have made it on Wednesday".
It's mind boggling to see AA is still in business. We arrived at Newark airport 5 hours before take off (hoping to get on an earlier flight). But spent 3 hours in line before being checked in. There were only 7 families ahead of us. The problem is that there was only one lady behind the counter and they serve fist class first. In essence, there was no one there to process the standard "coach" class. At one time, the line did not move for one full hour. A lot of people arrived early, only to find out they are going to miss their connection after a long waiting.
We lost 3 vacation days, 2 extra trips to the airport, a lot of friends' time, among other stress. Not sure if we can get compensated. We will never ever take AA again, that's for sure.
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