Quote:
Originally Posted by azstar
Another example of airline employees who don't even know their own policies. This is a quote from their "contract of carriage" on the Spirit website.
9.2.3.
Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of two (2) hours will have three (3) options available to them: 1) re‐accommodation, 2) Future Travel Credit, or 3) a refund.
|
Well, almost right azstar. Spirit utilizes off-shore contract call centers so they are not employees of Spirit but of the contract call center who employs them in India. They probably don't even know where Myrtle Beach is, what the DOT is or does, and apparently most are unaware of the airline's COC and how it applies to schedule changes and cancellations.
jwf1942, here's some contact info for Spirit:
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
Heather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957
heather.harvey@spiritair.com
You should absolutely receive a full refund. Good luck.