I booked a flight for my 80 year old mother to fly direct from Phx to Chicago. On her flight to Chicago she was given a ride and dropped off curbside for her flight. She tried to check her luggage at the curb, but was told to go inside because there was a problem. THEN, found out that her flight had been cancelled and they could not get her on another direct flight until the following day, same flight.
On the return flight to Phoenix, we again checked her in online and checked before we left home to verify the flight was on time. My son drove her to the airport and helped her check her luggage at the curb and then she went inside to the wheelchair waiting area. After she waited awhile (and my son drove away) she was told that her flight was (AGAIN) cancelled! Frustrated, she tried to find out what could be done, and AGAIN they could not book her on a direct flight until the following day, same flight. She went to find what became of her luggage and the curbside checkers had sent it on, not knowing how it could be found. After driving back to the airport to get her we tried tracking down the luggage by phone, but to no avail. (It was believed the luggage made it on to an afternoon flight, but could not be verified). There was NO explanation why the flight was cancelled - beautiful weather and the designated airplane had arrived safely from La Guardia airport... So does American just cancel flights according to their fancy these days? Several trips to the airport both on the outbound and inbound flights - and a LOT of inconvenience and stress to a number of people, particularly my 80 year old mother! Unbelievable!!
