I have some info recorded
Great idea about the review on the phone call. I have the day (June 14, 2011) and the first name (Michelle) of the person I called. I can look at my phone records to see if I can find what time of day I made the call. I explained to Michelle that I had purchased a first class ticket and she said that I would not be able to be refunded in cash, but that all of the flight credit could be applied toward the humanitarian ticket for the two men flying in from Liberia. (She knew that I would not be on that African flight.)
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