Aloha!
Yeah, perhaps I wasn't clear. The friend went online and purchased the ticket which included the 'Q' fare and paid for it at the time and the gvt put a hold on her funds (which they typically do there). When she went to Delta to correct the issue, the Delta person either didn't understand Delta's own rules on upgrades from Hawaii tickets, didn't look at my Delta profile (I ALWAYS upgrade this leg), and thought that it might be better to save $124. Where Delta IS at fault, is in their customer service department on the follow up, when contacted. Good customer service is not about being right, it's about finding a way to keep the customer happy. In this case, had they just offered to change the reservation to what it was and bill me $124, it would have been a wash. This is why I am so mad at them. It was an easy fix, wouldn't even have cost them the equivalent of a meal or free drink voucher (that they used to pass out like candy!
) and none of my postings throughout the Internet would have been posted. I know that this issue has already cost them 2 Silver elites, and so far 4 people that I know here in Hawaii have opted out of flying Delta because of my situation. My goal now is to "change" Delta's customer service and I'm willing to cost them 2,000 potential sales by promoting my issue. It's not the problem with the ticket, it's the attitude towards customers "after" a problem. I can fix that for them. My goal of 2000 tickets not bought is roughly $2,000,000 in revenue. It's not a lot, but it's doable, especially here in Hawaii. One ticket at a time. ....and they'll tell two friends and so on... and so on....