Complaint: Baggage Problem AA - Still no Baggage and refusal to help
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Old Jul 3, 2011, 1:54 PM
shezlea shezlea is offline
 
Join Date: Jul 2011
Posts: 2
Thumbs down AA - Still no Baggage and refusal to help

I checked in at the check-in counters at DCA and was told that my baggage had been checked straight through to Johannesburg, as my flight plan was from DCA to JFK to ORT. It is now 5 DAYS AFTER my flight and I still do not have my baggage! My final air carrier (South African Airways) has been trying to get my baggage sent from JFK to ORT and no one from American Airlines or JFK is responding. I have phoned AA numerous times and they just tell me to contact SAA and don't seem very interested in helping me with my baggage location or how to get it sent here. I have just spoken to Marilyn Tatkunas from American Airline and she brushed off my issue saying that it is SAA's responsibility... EVEN THOUGH IT WAS AA WHO ASSURED ME THAT MY BAGGAGE WAS CHECKED STRAIGHT THROUGH TO JOHANNESBURG!!! AA should be more concerned with this issue as I have now gone 5 days without my Suit case and should have been compensated for this!

Has anyone else ever had this problem???