Southwest?? I don't know, but, to me, they always seemed like one of the best airlines in the world with the best customer service. I'm pretty sure the airline or one of its employees is not at fault, though. Chicago is a big city, and there are plenty of sick people in big cities, so I guess it could've happened with any other airline. Probably some sicko did that to the bag and then put it into the oversized bag area, giving him time to escape before you found out.
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