Quote:
Originally Posted by XtalEd
Just got a nice call from AirTran - we are flying in about two months time as a family. The call was to inform us that our flight details had been changed and to call them at 1-800-247-8726 for details....
I did, the response (eventually) ...
"I'm sorry, we can't give you your new details as you booked through a travel agent."
Kind of amusing in a sad, pitiful way. What a wonderful way to do business. Luckily I can keep my work travel with airlines that still appreciate what customer service means.
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Because you booked through a 3rd party site all information has been relased to them. You will need to contact your travel agent/service for details. You chose to be represented by this 3rd party booking site/brick and mortor agency, their for you have decided that you do not want to deal with the airline directly. Had you booked with Air Tran directly, you would have been notified right away and avoided the whole runaround.