A320Fan you are in a muddle. You are behaving like so many airline employees, just automatically spouting a line without thinking. His documents make clear he can make the change without charge. You don't think this is typed by hand do you? If the computer generates a phrase that says it an be changed without charge, then this must possible. If so, surely the flex ticket would be the one. I would take it to small claims and then dump them after you win.
|