Inconsistency is a common complaint at all airlines. Many of the employees either don't know the written policies or ignore them to avoid an argument. That being said, employees who actually enforce the written company policies are only doing their job and should not be abused by passengers. It's the passengers ultimate responsibility to find out what each airlines rules are. Unfortunately, they can generally only be found in writing on the airlines website. Asking an employee about the policy will get you the wrong answer about 50% of the time (or more).
|