Quote:
Originally Posted by azstar
What you were told by Alitalia in London was nonsense. When your bags are delayed, every airline has to send it, by whatever means, without the passenger. I doubt you will get any reimbursement for "distress" or pressing and cleaning since you would have to do that anyway , but you should be compensated for items you had to purchase during the delay of your baggage.
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That's very reassuring. And fair comment about what I might be entitled to in the form of compensation. Alitalia really are incredibly stupid in their short term attitude. How many passengers are they prepared to lose to justify their meanness?