Singapore Airlines regularly fail to register miles flown on partner airlines
On 8 of the last 10 times I have flown with partners of Singapore Airlines, the miles have failed to register. You first give a few weeks and when the miles don't come up, you fill up and submit an online form to Krisflyer. They say it will take up to 8 weeks for it to clock up. So even if you wait only two weeks in the first instance, it takes up to 10 weeks for you to know if the miles will show up. THEN when it doesn't, you need to chase them to see why it didn't take place. Eventually it works but the amount of time and energy it takes is a joke. I've brought this matter up on numerous occasions, but only get the standard customer service reply.
|