Complaint: Reservations Transfer of Tickets Policy
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Old Jul 19, 2011, 4:34 PM
jedivader jedivader is offline
 
Join Date: Jul 2011
Posts: 5
Default Transfer of Tickets Policy

Just a warning: do not book tickets for people other than yourself. If the trip gets cancelled, the funds under the people other than yourself cannot be used by you even if it was on your credit card. As long as the tickets were purchased with your credit card, we used to be able to use those funds in the past. Now, SWA states that they are enforcing an already in place policy that says only the name on the ticket can use those funds. Although, if you want to wait a year and pay $50 more, you can have it reissued in your name (what crap!). My wife has $190 in credit that was charged to her credit card but under her brother and girlfriends name that we cannot use and they never really fly anywhere, so they will not use. Oh, SWA never bothered to send a notice out about this change either. Customer Service told me that it was put in the very fine print at the bottom of ticket reservations. Why would I read that when I was not expecting this type of change? Sounds like SWA was trying to slip one by it's customers because any other time, they send you tons of info by e-mail or U.S. mail.