Quote:
Originally Posted by azstar
Don't be ridiculous. If they had a schedule change, they offered to reschedule you or reimburse you. Many airlines won't reimburse you even if they change their schedule. The fact that a refund takes 10 days is normal. Again, some airlines make you wait months for a refund.
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If the airline changes or cancels the original flight and the new flight is unacceptable they are obligated to refund. This is mandated by the DOT.
A refund by any merchant can take up to 10 business days to process. You are fortunate that you were able to find a ticket on another airline for about the same price. Otherwise you would have a good case for being compensated for the difference.