A refund for cancelled flight may be mandated by the DOT and is always included in the airline contract of carriage, but many employees don't know this, or the company tries to make it very difficult to get the refund. Extra compensation for a cancelled flight due to extenuating circumstances (as this case surely was due to the aircraft damage as a result of the hailstorm). It might be warranted for situations within the airlines control, such as lack of crew due to scheduling conflicts, or tight connections that the crew misses.
|