Complaint: Customer Service Denied Boarding Because of Delta Agent Error
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Old Jul 21, 2011, 10:41 PM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136
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This screams of dishonesty on Delta's part. The fact that you received a phone call prior to checking in with an an offer to relinquish your seat indicates, at least to me, that they overbooked the business class cabin and was looking for you to voluntarily change your departure. (By the way, an offer of $350 to bump a business class customer is laughable.) My guess is they made similar offers to others and when they did not get any volunteers decided to remove you because they could conveniently explain it away as AA's fault.

The bottom line is your were involuntarily denied boarding by Delta and as as such are entitled to denied boarding compensation by Delta. If the two days you lost as a result caused you losses or damages which can be proved I also suggest you seek to reclaim those in court but at the very least you should demand that delta pay you for the denied boarding compensation that you are entitled to.