My Krisflyer miles were expiring. I tried to redeem a business trip travel class upgrade since I do not have any personal holiday within the month to utilize my expiring miles.
Well, I did not expect it to be so difficult. I spent almost the whole afternoon unproductively trying to redeem but only to be informed each time after my seat is selected, details filled up, upon hitting "confirm" button that there is an error with the process.
I wrote an email asking for help since the line was impossible to get through but only received a reply 5 days later (my trip ended by then) from SQ that my experience was due to the website upgrade. Honestly the "upgrade" has been happening for months and problems have not ceased.
What's the point of being loyal to an airline where miles cannot be redeemed and they response only 5 days later to any complaints ?
I think Singaporeans deserve better.
