Misbehavior of phone agents.
I just had an incredible bad experience with a phone "non helper".
My daughter was flying back from Spain on ticket written by American Airlines last August. Sometimes during the fall the original flight number was apparently changed by american airlines but without notifying any
passenger (They do have my email address but only to attempt to sell
me overpriced services). The agent kept implying that I was an idiot and the flight number in front of me never existed. When it became evident that the concept of customer servive was non existent I thought that maybe a supervisor would be more likely to listen but the lady hung up the phone as a punishment.
Despite the fact that it is a domestic flight and the question had nothing
to do with a previous leg from overseas Iwas twice transferred to an
"overseas agent" who of course had no idea why he was contacted.
This lack of support would deter any sane person and it is symptomatic
of a lack of interest at the highest level.
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