Sadly, you cannot trust any information given to you by any airline employee. You MUST look up the information you need on the website, or in the "contract for carriage".
The following is lifted from Delta's website:
Unaccompanied Minor Program Rules
The Unaccompanied Minor Program is required for all children 5-14 years old when not traveling in the same compartment with an adult at least 18 years old or the child's parent/legal guardian. The program is optional for children age 15 – 17.
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