Quote:
Originally Posted by airhead
Flights cancel for many reasons. Mostly due to things that are beyond anyone's control. When the ticket is purchased you should be aware of that possibility. The agents don't have much information about why a flight cancels. The reservation computer only shows available seating or no available seating. Why do you need to know WHY the flight canceled? The fact is, that flight did cancel and you have the choice of a refund or rebook another flight in the same fare. If the fare is higher then the price will go up, if the fare is lower then you will get a partial refund for the difference.
If you bought your ticket online and then you decide on a refund, then the ticket is no longer valid. You are now starting from scratch. Which is why the agent was charging the processing fee over the phone.
I agree that rudeness is not appropriate. More often than not, when the customer attacks the agent with questions about why and wants everything to be fixed at no charge, then the agent may not be very helpful. They are there to help but you have to keep in mind that they have a job to do and giving away more expensive fares and waiving fees due to a schedule change is not what they do.
If you still feel like you have been cheated then you need to contact the Department Of Transportation and file a compliant. Make sure you include all the facts as the incident will be investigated.
http://airconsumer.ost.dot.gov/problems.htm |
Your reply and the information you give is pointless??